When should I cancel an appointment?
If you are unable to attend a pre-scheduled appointment with a pharmaceutical rep, you can cancel it directly from your RxTro account. The rep will be notified automatically via email.
To cancel a rep appointment
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Log in to your RxTro account.
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Go to Future Appointments.
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Find the relevant appointment, click the red ❌, and select Cancel Appointment.
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An automatic email is sent to the rep confirming the cancellation.
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After cancelling, click the calendar icon next to the appointment time and choose Block this date.
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Enter a brief reason, then click Save.
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This blocks that date and time so no other pharma reps, allied health professionals, or specialists can book that slot.
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To cancel multiple appointments (bulk block-out)
If you need to cancel several appointments:
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Repeat steps 1–4 above for each appointment you want to cancel.
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Once all required appointments are cancelled, go to Clinic Appointment Times.
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Scroll to Clinic Block Out Dates.
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Add the date range you wish to block and click Save.
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This ensures no new rep appointments can be made during the blackout period.
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Final checks & tips
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Review your calendar to confirm all changes are updated.
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You can reschedule or nominate rep appointments later by selecting a new time that suits your availability.