Account Deletion Request

We understand that sometimes circumstances change, and you may wish to part ways with our platform. Requesting the deletion of your account is a straightforward process, designed to respect your privacy and ensure a smooth transition.

Steps to Request Account Deletion

1. Compose an Email
   • Open your email client and create a new message.
   • Set the subject line to: "Account to be deleted".
2. Provide Necessary Information
   • In the body of the email, please include the following details:
     1. Your registered username.
     2. Any additional information that might assist us in identifying your account.
3. Send Email to Support
   • Address the email to our support team at support@rxtro.com.
   • Double-check that the subject line is correct: "Account to be deleted".
   • Click 'Send.'

What to Expect

• Processing Time
  • Account deletion requests typically take approximately 30 days to complete.
  • During this period, your account will remain inactive.
• Data Retention
  • While your account is being processed for deletion, any data related to interactions with other users will be retained.
  • This data will only be removed once the other party also initiates the account deletion process.

Important Note

• Please be aware that the 30-day processing time is necessary to ensure the security and integrity of our platform. We appreciate your understanding and patience throughout this period.
• If you have any concerns or questions regarding your account deletion, feel free to reach out to our support team for assistance.

Thank you for being a part of our community.