Are you planning to place item requests for sample packs and patient support materials directly through your RxTro account?

Are you curious about the contents of these item requests?

These items typically include product samples, patient guides, starter packs, and other approved support materials that most clinic visitors share with doctors. You can find them all on RxTro and directly order them through a simple and streamlined process.

Before you place an item request

Before starting, make sure that:

• Your doctor list is up to date

• The relevant doctor has been added to your Medical Staff list

You will be required to select a doctor during checkout, so this step is essential to complete your request.

How to place an item request for patient support materials?

1. Log in to your RxTro account

2. From the side navigation bar, click 'Item Requests'

3. Browse the list of available items (listed in alphabetical order)

4. Under the Quantities column, click the empty box next to the item you want

5. Enter the required quantity for each item

6. Once all items are selected, scroll down and click Add to Doctor’s Bag

Review and submit your request

1. Click Doctor’s Bag to review the selected items and quantities

2. If everything looks correct, click Checkout

3. Confirm the shipping details

4. Select the relevant doctor from the drop-down list
 

5. Click FINISHED to finalise your item request.

Check the status of your item request

1. Go to Item Requests and click Orders

2. Locate the relevant order to view its status (for example, pending or delivered)

Important note

If the required doctor does not appear in the drop-down list, you will need to add the doctor to your list before completing the request.