Do you want to book your first GP appointment on RxTro?
You are in the right place. Before you begin, please ensure that you have completed the required setup steps.

This guide outlines the essential steps in the correct sequence so that you can activate your subscription and proceed to booking your first GP appointment.

Before you start: Quick checklist

1. Confirm that you have added your territory.

To see appointment opportunities, you must first set your territory (also known as your catchment area). This ensures that RxTro displays clinics located in your intended operational region.

If you have not added your territory, please refer to:
➡ How do I add my territory on RxTro?

2. Confirm that you have added your customers.

Once your territory is set, you must add the GP clinics that you wish to target. You can only see the appointment slots of clinics which are added under 'My Customers'.

If you have not completed this step, please refer to:
➡ How do I add customers (GP clinics) to my profile?

3. Go to “My Customers”

Navigate to:
Side Menu → My Customers

This section displays all clinics that you have added to your territory. From here, you can:

• View your selected clinics

• Explore available appointment slots by clicking on 'BOOK'

You will be able to see the availability for a particular clinic in the next screen:

Clinic booking types on RxTro

RxTro supports two types of clinics:

Automatic clinics
These clinics allow appointments to be booked directly through RxTro.
If appointment slots are visible, you can submit a booking request within the platform.

Manual clinics
These clinics may display appointment availability on RxTro, but bookings cannot be completed through the platform.
For Manual clinics, you can view available times and then contact the clinic directly to book the appointment.

4. Understanding the “No availability to book” message

If you see a message stating “No availability to book”, this can occur for one of the following reasons:

1. No available slots for the selected dates
   The clinic may not have availability for the dates you selected, or they may have set specific preferences regarding when and with whom they accept visits.

2. The clinic does not share availability on RxTro
   Some clinics choose not to publish their availability on the platform.

If the clinic does not share availability on RxTro, you may contact the clinic directly to book an appointment based on their availability.

5. Activate your RxTro subscription

To book any GP appointment through RxTro, your account must have an active subscription.

Navigate to:
Plans & Pricing → Choose Plan

RxTro offers flexible subscription plans suitable for:

• Pharmaceutical representatives

• Specialists

• Allied health professionals

• Diagnostic and pathology providers

• Individual practitioners and MSMEs

A 7-day trial period is available, allowing you to explore the platform and understand the booking workflow before committing to a paid plan.

6. Check for enterprise subscription coverage

If you belong to a company or medical organisation, your organisation may already have an enterprise subscription that includes your access.

Before purchasing an individual plan, please confirm with your organisation whether your subscription is already covered.

7. Book your first GP appointment

Do you have an active subscription with RxTro? Then congratulations! You can go ahead and book your first appointment:

• Navigate to My Customers

• Select a clinic

• Review available appointment slots

• Choose a suitable date and time

• Submit your booking request for Automatic clinics, or contact the clinic directly for Manual clinics

Your scheduled and pending appointments will appear under My Appointments.

Understanding “Tentative” meetings

If your meeting status appears as Tentative, there is no cause for concern.
This simply means that additional meeting details are required before the appointment is confirmed.

To proceed, add the required meeting details and continue preparing for a productive first appointment.

To learn how to add meeting details, please refer to:
➡ How do I add meeting details?