When should I cancel an appointment?

If you are unable to attend a pre-scheduled appointment with a pharmaceutical rep, you can cancel it directly from your RxTro account. The rep will be notified automatically via email.

To cancel a rep appointment

• Log in to your RxTro account.

• Go to Future Appointments.

• Find the relevant appointment, click the red ❌, and select Cancel Appointment.

  • An automatic email is sent to the rep confirming the cancellation.

• After cancelling, click the calendar icon next to the appointment time and choose Block this date.

• Enter a brief reason, then click Save.

  • This blocks that date and time so no other pharma reps, allied health professionals, or specialists can book that slot.

To cancel multiple appointments (bulk block-out)

If you need to cancel several appointments:

1. Repeat steps 1–4 above for each appointment you want to cancel.

2. Once all required appointments are cancelled, go to Clinic Appointment Times.

3. Scroll to Clinic Block Out Dates.

4. Add the date range you wish to block and click Save.

   • This ensures no new rep appointments can be made during the blackout period.

Final checks & tips

• Review your calendar to confirm all changes are updated.

• You can reschedule or nominate rep appointments later by selecting a new time that suits your availability.